Privacy Policy

This Privacy Policy explains how Travell Compass ("we", "us", "our") collects, uses, shares and protects personal information when you visit our website, submit an enquiry form, call us, message us on WhatsApp, or book a tour with us. It is published in accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.

By using this website or submitting an enquiry, you agree to the practices described here. If you do not agree, please do not submit your details to us.

• Data fiduciary: Travell Compass
• Registered office: 140 Jithauli, Garh Road, Meerut – 250001, Uttar Pradesh, India
• Branch office 1: O 624 Gaur City Center, Sector 4, Greater Noida – 201318, Uttar Pradesh, India
• Branch office 2: 957, 9th Floor, Gaur City Mall, Sector 4, Greater Noida West – 201318, Uttar Pradesh, India
• Email: contact@travellcompass.in
• Phone: +91 86796 66063
• GSTIN: 09CBCPT1990F1ZD

a. Information you give us directly

• Enquiry details — full name, phone number, email address, city, number of travellers, intended travel date, chosen package and any message you type into the form.
• Booking details — names and ages of all travellers, gender, address, and government identity details (such as Aadhaar or passport number) where these are required by the Uttarakhand Government for mandatory Char Dham Yatra registration and biometric slips.
• Health information you choose to share — for example if a traveller has a heart condition, asthma or mobility limitation, so that we can plan the itinerary responsibly.
• Payment references — transaction IDs and payment confirmations. We do not collect or store your card number, CVV, UPI PIN or net-banking password at any time.

b. Information collected automatically

• IP address, approximate location derived from it, browser type, device type and operating system.
• Pages visited, time spent, referring website and the search or advertisement that brought you here.
• Cookies and similar technologies, as described in section 6 below.

• To respond to your enquiry with a quotation and to call, email or WhatsApp you about it.
• To prepare, confirm and operate your tour — hotel bookings, vehicle allocation, meals and guides.
• To complete the mandatory Government of Uttarakhand Char Dham Yatra registration on your behalf.
• To issue invoices and comply with GST and other tax obligations.
• To contact you during the tour about schedule changes, weather, road closures or emergencies.
• To handle grievances, refunds and disputes.
• To measure how our website and advertisements perform, and to improve them.

We will not use your details for an unrelated purpose without asking you first.

We share only what is necessary, only with the following categories of recipients:

• Service providers who deliver your tour — hotels, transport operators and drivers, guides, and local coordinators where required for your tour.
• Government authorities — the Uttarakhand Tourism Development Board and district administration for Yatra registration and biometric slips, and any authority that lawfully requires the information.
• Payment processors and banks for collecting payments and issuing refunds.
• Analytics and advertising providers such as Google, as described in section 6.
• Professional advisers — our accountant or legal adviser, where required.

We do not sell, rent or trade your personal information to any third party for their own marketing.

We do not share your phone number or email with other travel agencies or lead-selling platforms.

If you submit an enquiry, you are consenting to be contacted by us about that enquiry by phone, WhatsApp, SMS and email. We may also send you occasional offers about our own yatra packages. You can opt out at any time by replying STOP to a WhatsApp or SMS message, using the unsubscribe link in an email, or writing to contact@travellcompass.in. Opting out of marketing does not stop service messages about a booking you have already made.

This website uses cookies — small text files placed on your device — and similar technologies.

• Necessary cookies keep the site working, for example remembering that you dismissed the cookie notice.
• Analytics cookies help us understand how visitors use the site so we can improve it.
• Advertising cookies let us show relevant advertisements and measure whether they worked.

Google Analytics and Google Ads

We use services provided by Google, which may include Google Analytics, Google Ads conversion tracking and Google Ads remarketing. Specifically, please note:

• Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise and serve advertisements based on a user's past visits to this website.
• We and third-party vendors, including Google, use these cookies to report how our advertisement impressions, other uses of advertising services, and interactions with those advertisements relate to visits to this site.
• Remarketing: we may show advertisements to you on other websites and apps across the internet after you have visited this site.
• Where enabled, Google Analytics Demographics and Interest Reporting may collect data about age, gender and interest categories through Google advertising cookies and identifiers. We use this only in aggregate and never to identify an individual.

You can control this:

• Manage or switch off personalised advertising in your Google Ads Settings.
• Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
• Opt out of participating vendors at optout.aboutads.info or youronlinechoices.com.
• Block or delete cookies in your browser settings. Some parts of the site may then not work as intended.

Google's own handling of data is governed by the Google Privacy Policy.

WhatsApp

Our enquiry form and contact buttons can open a WhatsApp conversation with the details you entered. Messages sent through WhatsApp are also processed by WhatsApp/Meta under their own privacy policy. Please do not send us card numbers, PINs, OTPs or passwords over WhatsApp.

• Enquiries that do not become bookings: up to 24 months, then deleted.
• Booking and billing records: up to 8 years, as required under Indian tax and company law.
• Marketing consent records: until you withdraw consent, plus a short period to prove the withdrawal was honoured.

We use reasonable security practices appropriate to the size of our business: access to enquiry and booking data is limited to staff who need it, devices are password protected, and payment details are handled only by regulated payment providers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security; you share information with us at your own risk.

Subject to applicable Indian law, you may ask us to:

• confirm what personal data of yours we hold, and get a copy of it;
• correct anything inaccurate or incomplete;
• erase your data where we no longer need it for a legal or contractual purpose;
• withdraw a consent you previously gave, including marketing consent;
• nominate another person to exercise these rights if you die or become incapacitated.

Write to contact@travellcompass.in from the email address or phone number you gave us. We respond within 30 days. We may ask you to verify your identity before acting on a request.

This website is not directed at children. We do not knowingly collect personal data from anyone under 18 except as part of a family booking made by a parent or guardian, who provides the child's name and age for travel registration purposes. If you believe a child has given us data directly, write to us and we will delete it.

Our site may link to other websites, including Google Maps, WhatsApp, social media and government portals. We do not control those sites and are not responsible for their privacy practices. Read their policies separately.

We may update this policy from time to time. The revised version takes effect when it is published on this page, and the "Last updated" date above will change. Please review it occasionally.

In accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, complaints about the handling of personal data may be addressed to:

• The Grievance Officer, Travell Compass
• 140 Jithauli, Garh Road, Meerut – 250001, Uttar Pradesh, India
• Email: contact@travellcompass.in
• Phone: +91 86796 66063
• Hours: Mon – Sat: 10:00 AM – 6:00 PM IST

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.